Inside South West Healthcare’s COVID-19 Remote Patient Monitoring Program | The standard



Have you ever wondered what happens if you contract COVID-19 at home? South West Healthcare has a COVID patient remote monitoring team, providing remote care when people contract the virus. The team is responsible for providing clinical and social support to those who test positive, and team leader Kate Lawrence said the connection is appreciated. The prospect of two weeks in isolation while battling a serious virus is enough to make anyone nervous, but the team are doing their best to ease the tension. “People appreciate the service and say it’s nice to feel supported,” Ms. Lawrence said. “There’s a level of stress and anxiety around it, but most people have been good. Just knowing that they can call a nurse on the team at any time is pretty reassuring.” The good news is that the number of people treated by the remote team is declining. “We have trained quite a few community health staff and have everything ready to go if necessary. We are prepared to deal with an increase in the number of cases. We are monitoring quite a few cases from the end of September to October, which we kept them very busy, ”Ms. Lawrence said. . Most isolated people do well. “We don’t get a lot of out-of-hours calls or between their scheduled watches. We aim to answer questions and provide the necessary support during a scheduled phone call so that patients can do well at home. The team supported a mix of people living together and a few who live alone, with all age groups represented. The team is monitoring all positive cases for Warrnambool, Moyne, Corangamite and Glenelg on referrals from the Barwon public health unit. “Once we get the referral, we contact the patient and the amount of monitoring and the number of phone calls are based on their level of risk, which depends on factors such as immunization status, age and co-morbidities. ” High and medium risk patients are given a thermometer and pulse oximeter to test their heart rate and oxygen saturation. All patients can also download an app that allows them to answer questions about how they feel and breathe, and enter their oxygen levels, heart rate and temperature. “We can see all of the hospital’s responses on a remote patient monitoring system and can respond immediately if something goes wrong,” Ms. Lawrence said. The team also makes regular phone calls to people in isolation. “The calls are based on the level of risk,” Ms. Lawrence said. “A symptom-free child who is normally well and who lives with his family may only receive a phone call three times while in isolation. But someone who lives alone may receive a phone call once a day and monitor twice a day. . “This clinical support is very important. It is good for them to know that they are receiving that phone call and that they are being monitored all the time. ”The team also escalates any concerns and can arrange clinical exams with the Barwon health unit if needed. can also refer people to local councils and other agencies for support with meal delivery and other services as needed. “We have received great support from local councils and other services. health workers who have all come together to support the isolated. Our team is able to provide clinical support, but other services have helped us in many ways. “” We want to make sure that they are safe in their homes and that they feel supported by a team of nurses who are not far away; that’s the goal. “It’s safer and easier to do it remotely. Remote monitoring is fantastic for people who are isolating themselves and want to stay in their homes.” Ms. Lawrence said his role was difficult but enjoyable. whereas we have had quite a few during the pandemic. “It’s fantastic that we are lowering the numbers and our high immunization rates give us confidence.” We are fortunate to have a team of nurses who could be recognized for their adaptability and willingness to take on extra shifts. , being on call 24 hours a day, and working weekends. “Our reporters work hard to provide local and up-to-date news to the community. Here’s how you can access our trusted content:


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